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Frequently asked questions

  • How does the XoFlo service work?
    XoFlo is a people counting service. Our devices are installed above an entrance to a space and anonymously count how many people enter and exit that space. We can then track this over time so you can see how your space is actually being used.
  • How many devices will I need?
    To accurately count a space you will need a XoFlo device installed above each individual entrance to the space.
  • How do I install my XoFlo device?
    Each XoFlo device is self-installable and our easy to use installation guide will take you through the simple steps. You can find the installation guide here
  • What comes in the box?
    Your XoFlo device, a mounting bracket, fixings, and a 12v power adapter with a 1.5 meter cable.
  • How is the XoFlo device powered?
    The device is either Mains powered, or via POE, and each device is shipped with a standard 12v power adapter with a 1.5m cable length.
  • Is XoFlo GDPR compliant?
    Yes, the XoFlo people counting service is totally anonymous.
  • How do I see my footfall data?
    It’s easy, download our mobile app, log in and live data will be displayed on your dashboard. You will also receive a monthly report via email showing additional insights and trends.
  • How accurate is the XoFlo device?
    Our algorithm is over 99% accurate.
  • Does XoFlo work outside?
    Our XoFlo devices are for internal use only.
  • Does XoFlo have any Technical Specifications
    Yes, take a look at our technical specifications here
  • Can't find the answer to your question?
    Email us at - We'd love to hear from you.
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